The Serenity Heels

Please allow 1-7 business days for processing after receiving your order confirmation email. You will receive another notification when your order has shipped. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at aurorabtqshop@yahoo.com with your name and order number, and we will look into it for you.

Shipping times depend on your location, as our products are sourced from both domestic and international suppliers. Typically, shipping can be anywhere between 2-4 weeks. We will try to do everything that we can to get your order to you as fast as possible, but various factors can influence shipping delays that are out of our control.

If you have any questions regarding shipping times, feel free to shoot us an email at aurorabtqshop@yahoo.com and we will get back to you as soon as possible. We appreciate your patience as we work towards decreased shipping times!